Delete your account
Last updated: 17 October 2026
You can ask us to delete your Nedyway account and the personal data linked to it at any time. Deletion is handled by our support team, who confirm the request came from you before anything is removed.
1. From the app (recommended)
- Sign in to the Nedyway app.
- Go to Profile → Help & Support and tap New request.
- Choose the type Account and write “Please delete my account”.
- Send the request. We reply in the same conversation.
On the website, the same request can be made from Help & support after signing in.
2. By email
If you cannot sign in, email storenedyway@gmail.com from the email address registered on your account, with the subject “Delete my account”. We may ask you to confirm that the account is yours.
3. What happens next
- We confirm the request and delete your account within 30 days. You will be told when it is done.
- Orders that are still open should be completed or cancelled first; we will tell you if one is holding the deletion up.
- Deleted: your profile (name, email, phone, date of birth, photo), password, saved addresses, cart, wishlist, notification settings and device push tokens, loyalty points, and your search and shopping activity.
- Kept, only as long as the law requires: records of orders you placed and their invoices, which we must keep for tax and accounting purposes. Reviews you posted are removed or shown without your name.
- Copies in our database backups are removed as the backups expire, at most 90 days later.
- Deletion is permanent: the account cannot be restored afterwards.
4. Questions
See our Privacy policy, or contact our Grievance Officer, Navjot Singh, at storenedyway@gmail.com.