Terms of service

1. What Nedyway is

Nedyway is an online marketplace. It lets you browse and order groceries and daily essentials from independent local shops (“sellers”). The seller you order from sells you the goods and is responsible for them — their quality, labelling, freshness, legality and price. Nedyway provides the platform that connects you, takes the order and helps arrange delivery and support. Each product and order shows which shop is selling it.

2. Your account

• You must be at least 18 years old and able to enter a binding contract.
• Give accurate details and keep them up to date. You sign in with your email address and password; keep your password secret. You are responsible for what happens under your account.
• Tell us straight away if you think someone else has used your account.
• You can delete your account at any time — see Delete your account.

3. Orders and prices

• Prices are set by sellers, are in Indian rupees and include applicable taxes unless stated otherwise. Your order summary shows the item prices, any delivery fee, any platform fee and any discount before you place the order.
• An order is an offer to buy. It is accepted when the seller confirms it. A seller may decline or cancel an order — for example if an item is out of stock or the address is outside its delivery area — and we will tell you if that happens.
• Product images are illustrative. Fresh produce and items sold by weight may vary slightly from the picture or stated weight.
• For a photo order, the seller reads your list and turns it into an order; check the items and total before you accept it.

4. Payment

Orders are currently paid cash on delivery, to the person who delivers them. Please keep the exact amount ready where you can. We may limit cash-on-delivery orders — for example, the order value or the number of unpaid orders open at once.

5. Delivery

Orders are delivered to the address you choose by the seller or a delivery partner. Delivery times shown are estimates. Someone should be available to receive the order; if delivery fails because nobody is available or the address is wrong, the order may be cancelled.

6. Cancellations, returns and refunds

These are covered by our Cancellation & refund policy, which forms part of these terms.

7. Promotions and loyalty points

Promotion codes and loyalty points have the conditions shown with them, have no cash value, cannot be transferred and may be withdrawn if they are misused.

8. Acceptable use

You agree not to:

• use the service for anything unlawful or fraudulent;
• place orders you do not intend to accept or pay for;
• post reviews, photos or messages that are false, abusive, obscene, infringe someone else’s rights, or that you are not entitled to share;
• interfere with the service, try to access other people’s accounts or data, or scrape or copy the service by automated means.

We may remove content, or suspend or close an account, that breaks these terms.

9. Your content

You keep ownership of reviews, photos and messages you submit. You give us a non-exclusive, royalty-free licence to store, display and use them to run the service — for example, showing your review on a product page.

10. Liability

We work to keep the service running and accurate, but it is provided “as is” and may sometimes be unavailable. To the extent the law allows, Nedyway is not liable for indirect or consequential losses, and our total liability for any order is limited to the amount you paid for it. Nothing in these terms limits rights you have under the Consumer Protection Act, 2019 or any other law that cannot be limited.

11. Changes and termination

We may update these terms; we will post the new version here with a new date, and tell you in the app or by email if a change is significant. If you keep using the service after a change, the new terms apply. You may stop using the service and delete your account at any time.

12. Law and disputes

These terms are governed by the laws of India. Courts at Jammu have jurisdiction, without affecting your right to approach a consumer commission.

13. Grievances and contact

For help with an order, see Help & support. Complaints can be sent to our Grievance Officer, Navjot Singh, at storenedyway@gmail.com. We acknowledge complaints within 48 hours and aim to resolve them within one month, as the Consumer Protection (E-Commerce) Rules, 2020 require.